FitSM Expert Online
FitSM's purpose is to facilitate service management in the provision of IT services, including
federated scenarios.
The main goals of FitSM are to create a clear, pragmatic, lightweight and achievable
standard that allows for effective IT service management (ITSM). Offer a version of ITSM
that can cope with federated environments, which often lack the hierarchy and level of
control seen in other situations. Provide a baseline level of ITSM that can act to support
‘management interoperability’ in federated environments where disparate or competing
organisations must cooperate to manage services.
Benefits
● After the highest level of FitSM Expert training, you'll become an expert in the field.
● You’ll acquire advanced skills in auditing and optimizing IT service management processes, preparing you to lead and improve ITSM practices within your organization.
Target audience
Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).
Contents
● Repeat the most important advanced level knowledge on (lightweight) ITSM
● ITSM-related frameworks and standards
● Understanding the organisational context of implementing ITSM (including federation
structures and scope setting)
● Leadership and governance (including top management responsibilities, governance
practices, effective communication and organisational change management)
● Planning and implementing ITSM (including service management planning, service
design and transition and effective documentation)
● Monitoring, reviewing and improving ITSM (including capability & maturity
assessment, key performance indicators, managing an audit program and conducting
audits)
Duration
Total 18 hours, including 3 hours of pre-course remote learning (+ optional 75 minute exam).
Prerequisites
Must hold both FitSM Advanced Certificates in Service Planning and Delivery (SPD) and Service Operations and Control (SOC).
Training material
The training material is in English and will be delivered to the participants in advance.
Certification
● 75 minutes, at the end of the training
● Closed book, i.e. no aids are allowed
● 40 multiple choice questions (four possible answers for each question, one correct answer per question)
● At least 75% of the maximum score required to pass the examinationFitSM professional training is certified by APMG and ICO, both leaders in standardisation and certification.
Terms and conditions
If you can not participate in this course, you can send someone else instead of you. If cancellation is done less than 14 days before the course starts, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. An additional 100 EUR will be charged for the delivery of the course material to the student in case of cancellation. Cancellation fee will also be charged in case of illness.