FitSM Advanced training in service planning and delivery (SPD) Online

FitSM's purpose is to facilitate service management in the provision of IT services, including
federated scenarios.
The main goals of FitSM are to create a clear, pragmatic, lightweight and achievable
standard that allows for effective IT service management (ITSM). Offer a version of ITSM
that can cope with federated environments, which often lack the hierarchy and level of
control seen in other situations. Provide a baseline level of ITSM that can act to support
‘management interoperability’ in federated environments where disparate or competing
organisations must cooperate to manage services.

Benefits
● In FitSM Advanced training in SPD you will build on the knowledge gained in the Foundation course, the Advanced level dives deeper into the application of FitSM principles.

● You will also explore more complex aspects of ITSM, learning how to implement and manage IT services effectively.

Target audience
Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services. Candidates who wish to progress to expert level of the qualification and certification scheme.

Contents
● Repeat the most important foundation knowledge on (lightweight) ITSM.
● Become familiar with the general aspects of implementing ITSM, the processes required to plan and deliver services effectively (according to the FitSM-1 standard), and important interfaces in a service management system.
● ITSM processes focus on this training: Service portfolio management, service level management, service reporting management, service availability and continuity management, capacity management, information security management, customer relationship management, supplier relationship management.

Duration
Total 15 hours (+ optional 60 minute exam)

Prerequisites
Must hold a FitSM Foundation Certificate.

Training material
The training material is in English and will be delivered to the participants in advance.

Certification
● 60 minutes, at the end of the training
● Closed book, i.e. no aids are allowed
● 30 multiple choice questions (four possible answers for each question, one correct answer per question)
● At least 70% correct answers (21 of 30) are required to pass the examination FitSM professional training is certified by APMG and ICO, both leaders in standardisation and certification.

Terms and conditions

If you can not participate in this course, you can send someone else instead of you. If cancellation is done less than 14 days before the course starts, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. An additional 100 EUR will be charged for the delivery of the course material to the student in case of cancellation. Cancellation fee will also be charged in case of illness.