USM Unified Service Management Professional Online
The USM Professional training is the only training in the world that prepares you for the
position of Service Management Architect. Learn in a short time how to help user
organizations set up their practices, their tooling, and their service organization, with no
more than five processes and eight workflows, in an easy-to-learn management system.
USM is an eye-opener, even for seasoned experts. After USM training, you'll never see
Service Management through the same eyes.
If you want to provide services as a USM professional (coach, trainer, product expert, or tool
auditor), this training is for you. This training is ideally suited for professionals in sectors with
a high demand on the quality of services. Control is central in many fields because of the
high degree of dependence on the services provided.
Benefits
● The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture.
● This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.
Target audience
Service organizations that want to work in a uniform way, according to the latest insights, with an easy-to-learn and logical working method. The USM Foundation training can be used for all facility service providers (from ICT to building management, from human resources to security and cleaning), but is equally applicable to service organizations from the primary domain: municipalities, telcos, healthcare institutions, etc. Each USM training course can be tailored to the client's discipline.
Organizations that strive for Customer Excellence, and want to be able to realize that with their own employees, without excessive dependence on external consultants, can find a paved road to that goal with USM. Participants in the training are both the managers responsible for the organizational improvement project and the employees who must learn to work in an organization that uses the USM method.
Contents
USM Professional training emphasizes the process design of the service organization and its routines. After all, processes are the shortest and most efficient way to achieve customer-relevant goals. The term 'process' is one of the most abused terms in the management domain: usually, what is meant by process is really the practical routines of the organization: practices. USM does use pure processes. However, USM goes one step further and focuses entirely on the workflows that ultimately organize those daily routines. Organizations that have a strong focus on hierarchical or project-based routines - or even have based their organizational structure on them - can gain a lot of effectiveness and efficiency with this.
Duration
Includes USM Foundation and USM Professional training which are offered in a 4-day format.
Prerequisites
The USM method can be learned easily. For professionals in disciplines where there is limited attention for control and for management systems, a thorough preparation is recommended. Reading “The USM book” (online) in advance is highly recommended as it promotes the effect of the training.
Training material
The training material is in English and will be delivered to the participants in advance.
Certification
USM knowledge is tested with the USM Foundation Exam. USM Professionals need to have passed the exam with a score of at least 30 out of 40. The exam may be included in the USM training, depending on the training provider and your score.
Those who have completed the USM Professional track will automatically be certified as a USM Coach. If you also want to become a USM Trainer, a USM Product expert, or a USM Tool Auditor, you'll need to do some additional self-study and finish the additional track with an assessment for that specific role.
All USM professionals are provided by SURVUZ Foundation with a comprehensive USM toolkit that they can use in coaching USM user organizations. That toolkit contains numerous templates, tools and other resources specifically aimed at providing structured coaching for the USM deployment.
Terms and conditions
If you can not participate in this course, you can send someone else instead of you. If cancellation is done less than 14 days before the course starts, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. Cancellation fee will also be charged in case of illness.