SIAM Foundation Online
In the SIAM Foundation training, both service providers and customer organizations learn
the most important principles and concepts of multi-supplier network management.
After the training, participants will be able to operate effectively in an organization utilizing SIAM,know the history of SIAM, core principles, implementation options and the benefits of adopting the operating method. Based on what they have learned in the course, they will be better able to identify opportunities for improvement in their own organization.
Benefits
Service integration and management (SIAM) is a management approach that is growing in popularity in today's complex procurement environment. Effectively implemented SIAM helps organizations integrate multiple service providers and thereby achieve the following benefits, among others:
● Acquiring better resources and capabilities
● Better service experienced by the customer organization
● Lower costs resulting from optimizing resources and utilizing the best services and
providers in each region
● Flexibility and scalability
● Improved quality at lower costs
After participating in the training:
● You understand the history, implementation options and benefits of SIAM
● You know how to utilize the SIAM roadmap
● You can describe the different structural options for SIAM, including their benefits
and challenges.
● You know how to work effectively in a SIAM-based organization
● Can you describe the benefits of SIAM?
● You will better identify improvement opportunities in your organization
● You understand process theory and the principles of the most common processes in
the SIAM environment
● You understand the opportunities and challenges of using SIAM tools and data
● You understand how to manage an organization that utilizes SIAM
Target audience
The training is intended for both IT service providers and the client organizations that order them, and especially for organizations aiming for the role of service integrator. CIOs, service architects, service managers and supervisors will especially benefit from the training.
Contents
Day 1
● Introduction to Service Integration and Management
● Exercise 1
● SIAM implementation roadmap
● Exercise 2
Day 2
● SIAM roles and responsibilities
● Exercise 3
● SIAM Policies
● Exercise 4
● Processes supporting SIAM
Duration
Training is offered in a two-day format.
Prerequisites
No specific prior training is required.
Training material
The training material will be delivered to the participants in advance.
Certification
The price of the training includes an online exam in English, which the participant can take at a time that suits them after the training. Instructions for booking and taking the exam will be discussed during the training.
Terms and conditions
If you can not participate in this course, you can send someone else instead of you. If cancellation is done less than 14 days before the course starts, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. An additional 100 EUR will be charged for the delivery of the course material to the student in case of cancellation. Cancellation fee will also be charged in case of illness.